Terms of service
Article 1 – Identity
These are the general terms and conditions of LILA!
1075VE Amsterdam, the Netherlands
Chamber of Commerce number (KVK): 86630350
VAT number (BTW-ID): NL004282617B52
Article 2 – Definitions In these general terms and conditions, the following definitions apply:
-Reflection period: the period within which a consumer can make use of his right of withdrawal;
-Consumer: the natural person who does not act for purposes related to his trade, business, craft or profession;
-Day: calendar day;
-Durable data carrier: any tool – including e-mail – that enables a consumer or LILA! to store information addressed to him personally in a way that future consultation or use during a period that is tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
-Right of withdrawal: the option for a consumer to waive the distance contract within the cooling-off period;
-Distance contract: an agreement concluded between LILA! and a consumer in the context of an organized system for distance selling of products, whereby exclusive or joint use is made of one or more techniques up to and including the conclusion of the agreement. for remote communication;
-Technique for distance communication: means that can be used for concluding an agreement, without a consumer and LILA! having to meet in the same room at the same time.
Article 3 – Applicability
These general terms and conditions apply to every offer from LILA! and to every distance contract concluded between LILA! and a consumer. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, LILA! will indicate, before the distance contract is concluded, how the general terms and conditions can be read electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise sent.
Article 4 – The offer
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer. Obvious mistakes or errors in the range of products are not binding on LILA!. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.
Article 5 – The agreement
The agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the associated conditions. If the consumer has accepted the offer electronically, LILA! will immediately confirm receipt of acceptance of the offer electronically. LILA! will provide the following information to the consumer at the latest upon delivery of the product: the e-mail address of LILA! where the consumer can, for example, go with complaints; the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; the price including all taxes of the product, insofar as applicable the costs of delivery and the method of payment, delivery or performance of the distance contract.
The consumer can dissolve an agreement with regard to the purchase of a product during a reflection period of 14 days without stating reasons. LILA! may ask the consumer for the reason for the withdrawal, but the consumer is not obliged to state his reason(s). The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product.
Article 7 – Obligations of the consumer during the cooling-off period
During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack the product; the basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store. The consumer is liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.
Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
If the consumer makes use of his right of withdrawal, he will report this unambiguously to LILA! within the cooling-off period. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (an authorized representative of) LILA!. This is not necessary if LILA! has offered to collect the product itself. The consumer has in any case observed the return period if he returns the product before the reflection period has expired. The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the instructions provided by LILA!. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer. The consumer bears the direct costs of returning the product. Further necessary information about returning a product is stated on the website. If the consumer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law. If the consumer only returns part of the order, any delivery costs do not have to be refunded by LILA!.
Article 9 – Obligations of LILA! in the event of revocation
LILA! will reimburse all payments made by the consumer, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. LILA! uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
Article 10 – The price
During the period of validity stated in the offer, the prices of the products offered will not be increased, except for price changes as a result of changes in VAT rates. The prices stated in the product range include VAT.
Article 11 – Compliance with the agreement and extra guarantee
LILA! guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. . In any event, no claim can be made under paragraph 1 of this article (i) in the event of damage caused by intent or negligence, (ii) in the event of normal wear and tear and/or (iii) in the event of damage due to failure to observe or follow the operating instructions or instructions for use. An extra guarantee provided by LILA!, its supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against LILA! under the agreement if LILA! has failed to fulfill its part of the agreement. An extra guarantee is understood to mean any commitment by LILA!, its supplier, importer or producer in which it grants the consumer certain rights or claims that go beyond what is required by law in the event that he has failed to fulfill his part of the contract. agreement.
Article 12 – Delivery and execution
LILA! will take the greatest possible care when receiving and executing orders for products. Delivery takes place while stocks last. Ownership of the delivered products transfers to the consumer after the amount due has been paid. The risk of the products is transferred at the time of delivery to the consumer. The place of delivery is the address that the consumer has made known to LILA!. The consumer must provide LILA! with the correct address and e-mail address. Any changes to this must also be communicated to LILA! in good time. If the consumer has provided a wrong address for the delivery, this is the risk of the consumer. LILA! will execute accepted orders expeditiously but at the latest within 1-7 working days, unless a different delivery period has been agreed. After dissolution in accordance with the previous paragraph, LILA! will immediately refund the amount that the consumer has paid. The risk of damage and/or loss of products rests with LILA! until the moment of delivery to the consumer or a representative designated in advance and made to LILA!, unless expressly agreed otherwise.
Article 13 – Payment
LILA! offers the following secure payment methods:
– iDEAL: buyers with a Dutch bank account can use iDeal. This payment method is the result of cooperation between the Dutch banks. The iDeal payment system connects the most common online banking systems and is a reliable payment system.
– PayPal: Using PayPal, the buyer can transfer money from their bank account, credit card account or PayPal account.
-Credit card: during the ordering process, the buyer can enter his credit card number and the expiry date of his credit card. The buyer must be sure that the exact same name is entered as on the credit card. Then follows the authorization process for the payment. The buyer will hear whether or not the payment has been approved. The buyer is bound by the terms and conditions of the payment platform chosen by him/her for the payment. LILA! has no power over these terms and conditions and cannot be held liable for their content.
Article 14 – Force majeure
LILA! and the consumer are not obliged to fulfill any obligation if they are prevented from doing so as a result of a circumstance that is not due to its fault, and neither by virtue of the law, a legal act or generally accepted standards for his account.
Article 15 – Complaints procedure
Complaints submitted to LILA! will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, LILA! will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.
Article 16 – Other
Any deviations from these general terms and conditions can only be agreed in writing. No rights can be derived from such deviations with regard to legal relationships entered into at a later date. The administration of LILA! will serve as proof of the requests and/or orders made by the consumer, subject to proof to the contrary. The consumer acknowledges that electronic communication can serve as proof. LILA! is entitled to transfer the rights and obligations under the agreement with you to a third party by means of a single notification to you. If and insofar as any provision of the general terms and conditions is declared null and void, the other provisions of these general terms and conditions will remain in full force and effect. LILA! will then determine a new provision to replace the void/nullified provision, whereby the purport of the void/nullified provision will be taken into account as much as possible.
Article 17 – Applicable law and jurisdiction
Agreements, and all non-contractual obligations arising therefrom, between LILA! and the consumer to which these general terms and conditions apply, are exclusively governed by Dutch law.