Frequently Asked Questions

Which countries do you ship to?

We ship within Europe.

When will my order be shipped?

Orders before 5:00 PM will be shipped the same day.
*when in stock

How can I return my order?

Our hair clips are made of acetate.

What is the difference between acetate and plastic?

Most importantly, acetate is a petroleum-free, renewable and...
biodegradable material is used to produce our hair clips without the production process contributing to the mountain of plastic waste.

First, acetate is made from wood pulp and cotton linters. Both are plant-based and renewable sources. Plastics, on the other hand, are derived from petrochemicals, which are obtained from fossil crude oil, coal or natural gas.

Secondly, acetate is also biodegradable. In biologically active soil, cellulose acetate fibers can be completely biodegraded in 4-9 months. Petroleum based
Plastics, on the other hand, can last for hundreds of years in the environment
stick around.

400 million tons of plastic are produced annually, 40% of which is for single use (such as straws, bags, etc.). By choosing acetate, we hope to minimize our impact on the earth.

Finally, it is a strong material, which means our hair clips can last a long time. In this way we try to prevent excessive consumption and pollution.

What about the sustainability of distribution?

We use 100% recyclable materials for our shipping boxes and packaging materials. Furthermore, our thank you cards are made of circular seed paper. If you put our thank you card in potting soil, roots will start to grow. We try to deliver orders in Utrecht and Amsterdam by bike as much as possible!

Do you have points of sale?

Of course! Check our heading ''sales points''.

Can I become a retailer?

Yes! Send us an email: lila-amsterdam@outlook.com